Support
Need help with Nap'Sack? We're here for you.
💬Frequently Asked Questions
How do I earn stars?+
Find the optimal (best possible) value for each puzzle. You get 3 stars on the first attempt, 2 stars on attempts 2-4, and 1 star on attempt 5+.
What is the optimal value?+
It's the highest total value you can achieve without exceeding the backpack's weight capacity. The game calculates this for each puzzle — your goal is to match it!
How does the Daily Quiz work?+
Every day at midnight, a new puzzle is generated. Every player in the world gets the same puzzle. Your rank is based on how many attempts you need and how fast you solve it.
Can I play offline?+
Yes! Adventure mode and puzzle solving work offline. Your progress will sync to the leaderboard when you reconnect.
How do I unlock new arenas?+
Complete all levels in the current arena (including the boss level) to unlock the next one.
What are Naps?+
Naps are collectible companions you can unlock in My Nap'Sac by spending stars. They're cute characters that live in your backpack!
How do I delete my data?+
Uninstalling the app removes all local data. To request deletion of server-side data, email us at the address below.
📧Contact Us
Found a bug? Have a suggestion? Just want to say hi? Reach out to us and we'll get back to you as soon as possible.
contact@norse.be🚧Report a Problem
If you're experiencing a technical issue, please include the following in your email:
- Your device model and OS version
- App version (found in Settings)
- A description of the issue
- Steps to reproduce the problem